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Systems Services Inc. provides flexible support agreement
packages. Including, NetCheck agreements with priority response times, for
On-site, Telephone, and Remote Access Support services. Additionally, we specialize in
Preventative Maintenance schedules, after business hours projects and upgrades.
Key Benefits
 | Purchase an SSI Support plan, as detailed below, and automatically receive
priority response times, including same day telephone response and next day on-site response
times *. (same day fee waived, non-support clients are
charged a standard support fee of $250.00 per incident resolution.) |
| You receive complete documentation of your
systems. Ultimately it's your office network system, and you nefced to
know what exactly you have! Because we maintain detailed systems
information about our clients systems, this allows us to provide superior
problem resolutions. |
| A small dedicated team of Systems Engineers who know your system,
will address your systems issues, no need to recreate the wheel with a new face every
service call. |
| Regularly address issues including, Tape
drive backup procedures, error/verification logging, Firewall
firmware upgrade, configuration export, Anti-Virus definition file updates, Preventative
maintenance, tape drive regular cleaning, tuning, printer cleaning. |
| Hardware and Software upgrades, installations, and website
development and maintenance. |
| Preventative Maintenance schedules for maximized performance, and minimized downtime. |
Support Plans are designed to provide proactive maintenance of your information system,
reducing the overall Total Cost of Ownership [TCO]. Maximize your systems technology and
reduce the risks associated with it.
Each plan offers various benefits and solutions to organizations of all sizes and
systems. Prepayment of annual agreements dramatically reduces the costs associated
with managing your technology.
|
PLAN |
BASE COST PER HOUR |
MONTHLY COST |
PREPAID ANNUAL PAYMENT |
ADDITIONAL |
NUMBER/TYPE OF SERVICE
CALLS |
NETCHECK
AGREEMENT
intended for support incidents & troubleshooting |
|
|
$2,500.00
*invoiced annually, leftovers transferred |
Same
day telephone & Next
day on-site, response times, No
Emergency Fee. |
Ten (10) On-Site/RAS
Retainer hours, Ten (10)
Telephone Support Incidents. (on-going discount rates; purchase additional
hours and phone incidents at
reduced rates) |
|
PM48
Preventative Maintenance; Intended for regularly Scheduled
preventative maintenance..
|
$125.00 |
$500.00 |
$5,760.00 |
|
One (1) Pre-Scheduled Service Call Per Month; Four (4) hour
duration. |
PM96
|
|
$960.00 |
$11,040.00 |
|
Two (2) Pre-Scheduled Service Calls Per Month; Four (4) hour
duration each.(or One (8) hour service call.) |
SB-1
[48] |
|
$600.00 |
$6,960.00 |
|
One (1) Pre-Scheduled Service Call Per Month;
Four (4) hour duration. Two (2) Telephone Support Incidents Per Month. |
SB-2
[96] |
|
$1,200.00 |
$13,920.00 |
|
Two (2) Pre-Scheduled Service Calls Per Month; Four (4) hour
duration. Four (4) Telephone Support Incidents Per Month. |
SB-3
[192] |
|
$2,320.00 |
26,880.00 |
|
Four (4) Pre-Scheduled Service Calls Per Month; Four (4) hour
duration each (weekly). Eight (8) Telephone Support Incidents Per Month. |
|
WEB HOST |
|
$180.00 (6) month |
$360.00
(12) month |
See
Specs. below ** |
|
|
WEB-PAK |
call |
|
$2,500.00* |
See
Specs. below ** |
|
-There is a 1 hour minimum for on-site and remote access services,
quarterly thereafter.
-The standard services prices is $125.00 per hour for on-site/remote services,
excluding qualifying support agreements.
-There is a standard $75.00 minimum telephone support incident fee, excluding
qualifying support agreements; priced per symptom/incident resolved, not number of
actual telephone support calls.
-Telephone support 'incident' includes all calls and time to resolve emergency
situations. Should a telephone support call escalate to on-site support,
the telephone portion incident is retained.
-The standard service rates per hour, are generally increased for senior level
systems engineering services, including; WANs, VPNs , Gateways, Design, etc..
*
Standard rate
price is $125.00 per hour *. Excluding senior level systems
engineering services, and weekend and holiday services, which are double the standard
hourly rate (after hours rates to be negotiated). Response times subject
to scheduled holiday down days, response times can vary depending on priority
plan.
** Does not include InterNic domain registration fees, billed to customer direct from
InterNic, generally in 2 year increments @$70.00.
***WEB, package includes web hosting, initial web design (5 product / service pages),
news, introduction, 15MB space, FP extension support, (3) image scans, custom e-mail
aliases, mail forwarding, and 1 hour web administration & content maintenance.
*Custom themes, splash screens, swish movie, flash, are additional.
All prices subject to change. |
Support
